Uber Apologizes For Referring To A Customer As The N-Word
Uber is under fire for using a racial slur in a response to a customer’s inquiry on social media.
The customer, whose Twitter handle is realTheeCheney, mentioned Uber’s customer support account with the message “I had an awful driver today. I want my money back!!! Please respond so we can work this out.”
The response from Uber’s account was, “We’re so sorry about that, N****r! Please send us a DM with your phone number with additional details of your concern, so we can connect.”
The social media app is apologizing for the tweet: “We'd like to sincerely apologize for the offensive tweet that was sent earlier,” they tweeted. “We're investigating what happened to make sure it doesn't happen again.”
According to Mashable, the user who made the initial inquiry’s account “consists of mostly MAGA trolling and screenshots of other Twitter users tricking brand accounts into tweeting racist replies. For example, if the @realTheeCheney account had a display name with the slur, then it changed it after receiving the reply from Uber, a bot reply from @Uber_Support quoting the display name might read as the deleted tweet screenshot above.”
This doesn’t excuse Uber. Maybe they should hire actual people to initially reply to those in need of help instead of cheaping out and using automated responses.
The transportation company claims they are currently investigating how this happened to begin with.
